Good Customer Service and Past Restaurant Experience will Serve You Well in PR and Advertising

29 Aug

Sometimes I look back at those days of servant-hood – yes, the days I spent being a server at a restaurant.

That job could get stressful.  You’d have people breathing down your back and treating you like their own personal servant; hence, my reference to servant-hood.   Furthermore, you’d work hard to offer your customers the best possible service, and sometimes you’d still only find pennies left at the table for you.  Other times, you’d serve a table that really put you to work.  You’d bring their drinks and food to the table, and then they’d ask you to bring ketchup.  Once you delivered them their ketchup, they’d ask for toothpicks.  After you’d bring them toothpicks, they’d demand refills, napkins, and more ketchup.  You get the point.  If you’ve ever served at a restaurant, you can definitely relate.  The work is difficult and stressful.

And though the work was rough, I’m actually not complaining one bit.  My experience with serving placed me leaps and bounds ahead of many of my friends at dealing with demanding, difficult people and remaining calm.  Yes, calm is the key to keeping the difficult ones happy.

If you’re in the field of PR or marketing, then you already know how stressed and demanding the work can become. Lets be honest. I’m speaking the brutal truth here, but I actually don’t blame clients, bosses, coworkers, or even myself for suddenly falling into those streaks of urgency.  We have deadlines to meet, stories to write, people to see, e-mails to check, and social posts to plan and write all within a 24-hour day.  Our hours of sleep starts shrinking and shrinking as the deadlines come closer and closer.  Until one day, we reach that sought after milestone or deadline, and we get to sit back in admiration of everything we accomplished.  It’s a beautiful moment, and it makes every bit of effort we put into our work worth it.  Ah, such a wonderful relief.

Yet, through those difficult moments we actually live and strive for, we still must hold onto some semblance of sanity and remain calm, because regardless of the situation, we still have to provide excellent customer service to be successful.  Why?  Just take a peak at the infograph below and you’ll understand.  This infograph is one of my favorites.

@wiljlvill

Via Oracle and make sure to check the original link to the infograph

Image

3 Responses to “Good Customer Service and Past Restaurant Experience will Serve You Well in PR and Advertising”

  1. Kalli Bean August 29, 2012 at 5:19 am #

    Reblogged this on world spins madly on.

    • WiljlVill August 29, 2012 at 5:35 am #

      Thanks Kalli!

      • Kalli Bean August 29, 2012 at 5:36 am #

        My pleasure! Such a cool infographic

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